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Online Return Policy

Canada:

As we are a small boutique, we offer exchanges and credit on merchandise at the moment. Please read the following important Return Policy:

  • Products purchased online cannot be returned or exchanged in store, nor can products purchased in store be returned or exchanged online 
  • Yu Fashion has the right to decline a return or exchange should it not fulfill the following criteria:
  • It is the responsibility of the customer to first email customerservice@shopyufashion.com in order for a return or exchange to take place. No exceptions
  • Returns must be shipped within 5 business days of receiving the merchandise and shipping costs are the responsibility of the customer
  • Please include a copy of your invoice with returned merchandise. Items are returned for credit, sorry, no refunds. The credit will be credited on the customer account used in the original transaction
  • We offer credit on merchandise that is in original condition and unworn, unwashed, or unaltered in any way and with original tags attached
  • Unworn footwear must be in its original condition with original tags attached and in its original shoe box packaging
  • Regular priced items discounted with a promo code is final sale. No returns or exchanges
  • Undergarments and sale items are final sale. No returns or exchanges

For exchanges, we suggest a return of the original item (see Return Policy above) and place a second order for a new item with the refunded credit

US:

At the moment, we do not accept refunds or exchanges on all items shipped to the United States of America. 

Thank you for your understanding. Should you have further questions, please see our FAQ page or contact customerservice@shopyufashion.com

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