(COVID-19) Reopening: What We Plan To Do

We understand the nervousness and unease many of you may be feeling concerning the reopening of certain businesses on May 14/20. With this in mind, we want to assure that the health and safety of not only our staff, but the community at large is our top priority. 

 

What do we plan to do?

 

-Our doors will remain locked to the general public, shopping will be done on an appointment-only basis. We are asking that you book ahead with us prior to coming in. Unfortunately, if you do not have an appointment and we are already booked, you will not be allowed in. Conducting appointments this way ensures room for social distancing and allows for proper sterilization between visits.

-There will be a maximum allowance of 5 people in the store at any given time, 3 of which will be staff. We kindly ask that you do not make an appointment with us if you have a cough, fever, or have recently travelled. 

-We ask that you come in with a mask. It will now be required for all appointments… we wear one to protect you, you wear one to protect us.

-We ask that once you come in, hands be washed prior to, and after your appointment.

-We also ask that you try not to go through the racks and touch the garments. We are here and happy to take things out and locate items for you to view. Anything tried on will be sterilized with a hand-held ultraviolet c light and set aside overnight before being placed back on the floor. 

-We will continue to sanitize and clean the boutique regularly, keeping in mind the more frequently touched areas.

-ALL earrings, jewellery and undergarments will be final sale… NO EXCEPTIONS.

-At the moment, due to the circumstances, all items purchased online will be a final sale.

-There have been changes to our “Return Policy”. Customers will no longer have 7 days to exchange regular priced merchandise, it will now be 1 business day for exchange or store credit… as usual, no refunds will be offered. 

-For those not yet comfortable coming in, curb-side pickups will remain an option and online orders will be fulfilled uninterrupted. 

 

We know that this is far from ideal for either you or us, but we remain hopeful that things will return to normal one day soon. Until then, we want you to feel confident that we have done everything we can to keep you, our dear customers, as us safe.

 

Much love, 

The Yu Girls XO